Common problems & mistakes

Voting problems:

Problem: When I click Vote I see the following message: “Error: Syntax error […]”
How to fix: 
1. Update the plugin
2. Go to Photo contest => Settings => Voting and disable “Use fast voting option?
3. Contact with support if doing this did not work.


Problem: When I click Vote the spinner never ends spinning.
How to fix: Your plugin is being used on an incorrect domain.


Problem: When I click Vote I see the following message: “An error has occurred. Please contact the administrator!
How to fix: Try refreshing the page and voting again.


Problem: I can vote, but when I try to upload, I see an error.
How to fix: If you don’t see enough details in the upload error, try those two actions:
1. Navigate to Photo contest => Debug and check Debug Log
2. Disable Anti-spam plugins like “Clean Talk” and try uploading again.

Last updated: 1 January, 2016